Return Policy
At Attitu, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
- Returns must be requested within 30 days of receiving your order.
- Products must be unused, unopened, and in their original packaging to qualify for a return.
- Personalized or custom products are not eligible for returns unless defective.
How to Return
- Contact our customer service team at [email protected] or call +1 (706) 384-0027 to initiate a return.
- Provide your order number and reason for return.
- We will provide you with return instructions and an authorization if approved.
- Ship the item(s) back to the address provided, using a trackable shipping method.
Refunds
- Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to our error or a defective product.
Exchanges
- If you wish to exchange a product, please follow the return process and place a new order for the desired item.
Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately at [email protected] with photos and details.
- We will arrange a replacement or refund promptly.
Thank you for shopping with Attitu. We appreciate your trust and strive to provide you with the best skincare experience possible.